Frequently Asked Questions
Q. How long does delivery take?
A. Please refer to the delivery section for estimated delivery times for each region.
Q. When will my order be sent out?
A. Please refer to the delivery section for estimated shipping and delivery times.
Q. How are products shipped?
A. Orders are sent via USPS.
Q. How much will shipping cost to my address?
A. Von Drais have fixed rates for shipping, regardless of the size of the order. For more details visit the delivery section of the website.
Q. What’s your returns policy?
A. You can return any product you receive from Von Drais within 30 days of receipt, as long as the item is unused. For more information, please visit the returns section of the website.
Q. I do not like the product I ordered. What can I do?
A. If the product is new and unused you can return it to us for an exchange or refund within 30 days of receipt. Please visit our returns section for more information on how to return a product.
Q. How do I return a product?
A. Please visit the returns section of the website for full instructions on how to return a product.
Q. Do you have any retail partners?
A. Retail Partners are coming soon. Please order online at vondrais.com.